Privacy Policy

This policy explains what information ArcaneMetric ("we", "us") collects when you use this site, how we use it, and who we share it with. ArcaneMetric is operated out of Hong Kong SAR.

Information we collect

• Account information: if you create an account with email and password, we store your name and email address — your password is handled by our authentication provider (Supabase) and is never visible to us. If you sign in with Google instead, we receive your name, email address, and profile photo from Google.
• Order and shipping information: shipping addresses, order contents, and order history.
• Payment information: handled entirely by Stripe, our payment processor — we never receive or store your full card number.
• Communications: your email address if you sign up for our newsletter or ask to be notified when an out-of-stock item is back.
• Sign-up security data: when you create an account, we record your IP address, approximate location (country and city), whether the connection appears to come from a VPN or proxy, your device, operating system and browser, screen size, language, timezone, and how you arrived at our site (referring website or campaign tag).
• Cart and session data: the contents of your shopping cart and basic session identifiers, so your cart persists as you browse.

How we use it

• To process and fulfill your orders, including sharing your shipping address with our fulfillment partners.
• To respond to support requests.
• To detect and prevent fraud, fake accounts, and abuse of promotions.
• To send order and shipping confirmations.
• To send marketing emails, but only if you've subscribed to our newsletter — you can unsubscribe at any time.

Who we share it with

We share data with the third-party services that run this store, and no one else:

• Supabase — authentication and database hosting.
• Stripe — payment processing.
• Cloudflare — image hosting and content delivery.
• ipapi.is — looks up the approximate location of your IP address and whether it belongs to a VPN or proxy when you create an account.
• Our fulfillment partners — shipping address and order contents only, to deliver your order.

We don't sell your personal information, and we don't use third-party advertising trackers on this site.

Cookies

We use a session cookie to keep you signed in and to remember your shopping cart. We don't use cookies for advertising.

Your rights

You can ask us to access, correct, or delete the personal data we hold about you at any time by emailing [email protected]. If you're in the EU, UK, or California, you may have additional rights under your local law (such as the GDPR or CCPA) — the same email is the fastest way to exercise them.

Data retention

We keep order records for as long as needed for accounting, warranty, and legal purposes. You can delete your account information at any time by contacting us.

Children

This site is not directed at children under 16, and we don't knowingly collect their data.

Changes to this policy

We'll update the date at the top of this page if this policy changes. Continued use of the site after a change means you accept the updated policy.

Contact

Questions about this policy or your data? Email [email protected].