Return Policy

Return window

You can request a return within 30 days of delivery. Open the order under My Account → Orders and choose "Request a return" — pick the items, tell us why, and you'll see your estimated refund before submitting. Please don't send anything back before your return is approved.

How it works

1. Submit your request. For damaged, defective or incorrect items, add at least one photo of the problem.
2. We review it. Once approved, your order page shows the return address. Ship the item within 14 days, add the carrier and tracking number on your order page, and include your return request number in the package. Approved returns that aren't shipped within 14 days are closed.
3. When the item arrives, we inspect it and issue your refund — see our Refund Policy for what's refunded and how the payment processing fee is handled.

Condition

To be eligible for a return, an item must be:

• Uninstalled and unused
• In its original packaging with all mounting hardware included
• Free of scratches, adhesive residue, or damage not caused by us or the carrier

Non-returnable items

• Items marked as final sale or clearance at checkout
• Items that have been installed, cut, drilled, or otherwise modified
• Custom or made-to-order items

If you're a consumer in the EU, EEA or UK, the section below applies in addition to — and takes priority over — these conditions.

Return shipping

If an item arrived damaged, defective, or different from what you ordered, we'll cover return shipping and send a replacement or refund. For all other returns, the customer is responsible for return shipping costs.

Exchanges

We don't currently process direct exchanges. If you need a different fitment or finish, return the original item under this policy and place a new order.

Right of withdrawal (EU, EEA and UK consumers)

If you live in the European Union, the European Economic Area or the United Kingdom and bought as a consumer, you have the right to withdraw from your purchase within 14 days without giving any reason. The withdrawal period ends 14 days after the day you (or someone you name, other than the carrier) receive the goods. You can also cancel before the goods arrive.

To exercise it, tell us clearly that you're withdrawing before the period ends — use "Request cancellation" / "Request a return" on your order page, email [email protected], or send us the model form below. You don't have to use the form.

Effects of withdrawal: we'll refund all payments received from you, including the standard delivery cost, without undue delay and no later than 14 days after we're informed of your withdrawal. No payment processing fee is deducted. We use the same payment method you used, and you won't pay any fees for the refund. We may wait to refund until we've received the goods back, or you've shown proof that you've sent them, whichever comes first. Please send the goods back within 14 days of telling us; you pay the direct cost of returning them. You're only liable for any reduced value of the goods resulting from handling beyond what's necessary to establish their nature, characteristics and functioning — for example, installing a part on your vehicle.

The right of withdrawal doesn't apply to goods made to your specifications or clearly personalised.

Model withdrawal form

(Complete and return this form only if you wish to withdraw from the contract.)

To: ArcaneMetric, [email protected]
I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract of sale of the following goods (*):
Ordered on (*) / received on (*):
Order number:
Name of consumer(s):
Address of consumer(s):
Signature of consumer(s) (only if this form is notified on paper):
Date:
(*) Delete as appropriate.