Refund Policy

Cancelling an order before it ships

Open the order under My Account → Orders and choose "Request cancellation", or email [email protected] with your order number. We review every request; once it's approved, the refund is issued right away. If your order has already been handed to our fulfillment partner and can't be stopped, we'll let you know and you can return it after delivery under our Return Policy.

Orders left unpaid at checkout are cancelled automatically after 30 minutes and are never charged.

Payment processing fee

When you pay, our payment provider (Stripe) charges us a processing fee, and it doesn't return that fee when we issue a refund. For cancellations and returns for reasons that aren't our fault — for example a change of mind or ordering the wrong fitment — that fee is deducted from your refund, in proportion to the amount being refunded. You'll see the exact fee and your refund amount before you submit a request.

No processing fee is deducted when:

• the item arrived damaged or defective, or we sent the wrong item;
• we cancel your order (for example, if an item is unavailable);
• you're exercising your statutory right of withdrawal as a consumer in the EU, EEA or UK (see our Return Policy);
• your order was placed before September 24, 2026.

What's refunded

• The price you paid for the item(s), after any discount code.
• Original shipping charges, when your order is cancelled before it ships, or when the whole order is refunded because of our error or under the EU/EEA/UK right of withdrawal.
• If a returned item has been installed, used or damaged beyond what's needed to inspect it, we may deduct an amount for its reduced value. We'll always tell you the amount and the reason.

When you'll get your money

Cancellations are refunded as soon as they're approved. Returns are refunded once we've received and inspected the item. Refunds go back to your original payment method; depending on your bank or card issuer, it can take 5–10 business days to appear on your statement. You can follow each step on your order page.

Warranty

All ArcaneMetric parts are covered by a 2-year limited warranty against manufacturing defects from the date of delivery. If a part fails under normal use within that window, contact us with your order number and photos of the issue — we'll replace it or refund it. This warranty doesn't cover damage from improper installation, accidents, or normal wear and tear.

Damaged or incorrect items

If an item arrives damaged or isn't what you ordered, request a return from your order page (or email us) with a photo of the problem. We'll issue a full refund including shipping, or send a replacement — in most cases you won't need to send anything back.

Questions about a refund

If a refund hasn't shown up after 10 business days from our confirmation, contact [email protected] and we'll follow up with the payment processor. Please reach out to us before disputing a charge with your bank — we can usually sort things out faster.