Shipping Policy

Where we ship

We deliver to street addresses in the 48 contiguous United States and the District of Columbia. We don't currently deliver to Alaska, Hawaii, US territories, PO boxes or military (APO/FPO/DPO) addresses, or to addresses outside the United States. Orders travel by ocean freight (sea express, delivered to your door), which keeps shipping costs low but takes longer than air mail.

You choose your delivery address on the order review page before paying. Please include a phone number — the carrier uses it to arrange delivery.

Shipping cost

• Flat rate of $5.99 on all orders.
• Free shipping automatically applied on orders of $75 or more (after any discounts).

Processing time

Most orders are reviewed and forwarded to fulfillment within 1–3 business days of payment. Because our catalog is fulfilled through a network of manufacturing partners, an order with multiple items may ship in more than one package, and processing can occasionally take a little longer for made-to-order or limited items.

Delivery time

• Items in our US warehouse (marked “Ships from US” on the product page): always free shipping, estimated 3–5 days after your order ships.
• Everything else: estimated 15–30 days after your order ships, by ocean freight. Tracking can pause for several days while the shipment is at sea — that's normal.

An order with both kinds of items ships in two packages, each with its own tracking. The whole order counts toward free shipping on orders of $75 or more.

You'll receive tracking information as soon as it's available, and you can always check the status of an order from your order history.

Import duties & customs

Our prices include all US import duties and customs clearance fees. We clear every shipment through customs ourselves, so there's nothing to pay on delivery — the carrier won't ask you for duties, brokerage or handling fees. If anyone ever asks you to pay to release an order from us, don't pay it; contact us and we'll sort it out.

Lost or delayed packages

If your order hasn't arrived within the estimated window, or tracking hasn't updated in a while, contact us at [email protected] with your order number and we'll look into it with the carrier.